At Zuiver Verkoopwinkel, we strive to ensure your complete satisfaction with our designer furniture purchases. Below you’ll find detailed information about our shipping options and return policy.

Shipping Information

Order Processing

We process all orders within 1-2 business days after payment confirmation.

Shipping Options

Standard Shipping:

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Shipping cost: €12.95

Free Shipping:

  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Available for orders over €50

Note: We currently ship worldwide except to some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

You may return or exchange your purchase within 15 days of receiving your order, provided that:

  • The product is in its original condition (unused, undamaged, and in original packaging)
  • All labels and accessories are included
  • You have a valid proof of purchase

Non-Returnable Items

Due to hygienic reasons, the following products cannot be returned:

  • 2-persoons slaapbank met afneembare hoes (if the cover has been used)
  • All fabric-upholstered sofas (including those with teddy stof, fluweel, and gecapitonneerde models)

Return Process in 4 Simple Steps

  1. Submit your return request within 15 days of receipt by email to [email protected] using the template below
  2. Wait for approval – You’ll receive a return label and instructions within 2 business days
  3. Carefully repackage the product in its original packaging and attach the return label
  4. Ship the package back using the designated carrier

Return Request Template

Subject: Retourverzoek – [Order Number]

Email body:
Beste team van Zuiver Verkoopwinkel,

Ik wil graag het volgende product retourneren/omruilen:

Bestelnummer: [Your order number] Productnaam: [e.g., 2,5-zits bank leer] Reden voor retour: [Briefly describe the reason] Voorkeur: [Refund / Exchange for another product]
Ik bevestig dat het product ongebruikt is en in originele staat verkeert met alle verpakking en accessoires.

Met vriendelijke groet,
[Your full name] [Your email address] [Your phone number]

Refunds

Once we receive and inspect your return:

  • Processing time: 3-5 business days
  • Refund method: The amount will be credited to your original payment method (Visa, MasterCard, JCB or PayPal)
  • Shipping costs: Original shipping fees are non-refundable unless the return is due to our error

Note: Depending on your bank or credit card company, it may take 5-10 business days for the refund to appear on your account.

Exchanges

If you wish to exchange a product:

  • We will ship the new product once we receive your return
  • Any price differences will be adjusted
  • Additional shipping costs may apply for international exchanges

Special Situations

Damaged or Defective Products

If you receive a damaged or defective item:

  • Contact us within 48 hours of receipt at [email protected]
  • Include photos of the damage
  • We will arrange a free return or replacement

Incorrect Delivery

If you receive the wrong product:

  • Notify us immediately by email
  • We will arrange for correct delivery and cover all related costs

Contact Us

For any questions about our shipping or return policy, please contact:

Zuiver Verkoopwinkel
889 Pandijk, Sterksel, NL 6029PA
Email: [email protected]